▪ Damaged, Defective, or Incorrect Items: We stand behind the quality of our drops. If your item arrives damaged, defective, or with a printing/factory defect, we will immediately replace it or issue a full refund at no cost to you.
▪ Address & Delivery Issues: Please double-check your shipping address before submitting your order. Area X Studios is not responsible for packages delivered to an incorrectly provided address or items lost/stolen after confirmed carrier delivery. If a package is returned to the facility due to an invalid address, reshipment costs will be the responsibility of the customer.
▪ Time Limit: Damaged or misprinted claims must be submitted within 14 days of receiving your package.
▪ How to File a Claim: Contact our support team at areaxstudiosllc@gmail.com with your Order #, a brief description of the issue, and clear photos showing the damaged or defective area of the product.